Below are the most common questions from Auurea customers. If your question isn't listed, our team is ready to help at: help@auurea.com
Yes. Auurea uses SSL (Secure Socket Layer) certificate technology, which encrypts all information entered on the website, ensuring security and privacy for your purchases.
We work only with recognized and secure payment platforms. We do not have access to your financial data at any time.
Yes. All orders shipped by Auurea include international and domestic tracking codes, allowing you to monitor the complete journey of your product until delivery.
The tracking code is automatically sent to your registered email within 3 business days after order processing.
If you don't receive it within this timeframe, please contact us with:
Yes. During international transit, it's common for tracking to go several days without updates. Once the item arrives in the United States, new movements will be registered by the carrier.
Rest assured: this doesn't mean there's a problem with your order.
The average delivery time is 7 to 15 business days after shipment.
This period may vary due to:
Changes can only be requested within 24 hours after order confirmation.
After this period, the address cannot be modified and the order cannot be canceled, as it will have already been sent for logistics processing.
Carriers make up to two delivery attempts. If unsuccessful or if the address is in an area with delivery restrictions, a notice may be left for pickup at the nearest facility.
If the product returns to the sender, a new shipment will be required and may incur additional costs.
Contact us immediately via email with:
After review, we'll begin the exchange or refund process according to our Return and Exchange Policy.
Our support team is available exclusively via email: help@auurea.com
