Auurea values transparency, respect, and customer satisfaction. Therefore, we provide a clear Return and Exchange Policy in accordance with consumer protection standards.
Customers may request a product exchange or return within 7 calendar days after receipt, in accordance with standard consumer rights practices.
Requests made after this period will not be accepted.
For an exchange or return to be approved, the following conditions must be met:
Important: We will not accept products that do not meet these requirements. They will be automatically returned to the customer.
The store is not obligated to process exchanges due to change of mind related to color, size, model, or personal preferences, as standard retail practice.
However, we evaluate each case individually to offer the best possible solution.
If the product has a manufacturing defect, the customer must send:
After review and approval, the customer may choose:
Send an email to: help@auurea.com
Include:
After receiving your information, our team will respond with:
After the product is returned for analysis and approval, the refund will be processed within 7 business days.
The credit posting timeline may vary depending on:
In cases of manufacturing defects, all shipping costs are the store's responsibility.
In cases of change of mind or customer error in ordering, shipping and return shipping costs are the customer's responsibility.
By making a purchase, the customer agrees to this Return and Exchange Policy. Auurea reserves the right to update this policy at any time to better serve our customers.
For any questions, we are available at: help@auurea.com
