Auurea's Shipping and Delivery Policy is designed to ensure complete transparency and security for our customers throughout all logistics stages, from order approval to product arrival at the provided address.
After payment confirmation, orders enter an internal processing phase that takes up to 5 business days. During this period, we complete verification, picking, packaging, and tracking code generation.
Your tracking code will be automatically sent to your registered email address once the order has been shipped.
The average estimated delivery time is 7 to 15 business days after shipment. This timeframe may vary due to external factors such as:
Based on our logistics history, approximately 85% of orders are delivered within 15 business days.
All orders include international and domestic tracking codes. With this code, you can monitor all movements from the country of origin to final delivery at your address.
It is the customer's responsibility to track the package status to avoid situations such as return due to absence or delivery failure.
Deliveries are handled by USPS or other carriers. In cases such as:
The carrier may leave a notice for package pickup at the nearest facility. If the package is returned due to delivery failure, a new shipment request will be required and may incur additional costs.
Customers must carefully review delivery information at the time of purchase.
Address changes are not possible after 24 hours from order confirmation.
Cancellations also cannot be processed after this period.
In case of return due to incorrect, incomplete address, or missing essential information, responsibility lies entirely with the customer.
If the product returns to the overseas sender, the delivery timeframe will restart from the reshipment confirmation.
For questions about delivery times, shipping, or tracking, please contact us at: help@auurea.com
By completing a purchase, the customer agrees to this Shipping and Delivery Policy and all guidelines established by Auurea.
